nium88 Privacy Policy

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "nium88" / "we" / "us" / "our" — the nium88 online betting and gaming platform, its operating entity, and any affiliated companies involved in the delivery of the Services.
• "Member" / "you" / "your" — any individual who registers an Account on the nium88 platform or otherwise accesses or uses our Services.
• "Personal Data" — any information that identifies or can reasonably be used to identify a living individual, including name, date of birth, email address, mobile number, bank account details, device identifiers, and IP addresses.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion.
• "Data Controller" — nium88, as the entity that determines the purposes and means of Processing your Personal Data.
• "Third Party" — any entity other than you and nium88 that may receive or have access to your Personal Data in connection with the provision of the Services.
• "Services" — all products, betting markets, games, payment functions, promotions, and support services available through the nium88 platform.
• "KYC" — Know Your Customer verification, the process by which nium88 confirms your identity and eligibility to use the Services.

nium88 collects Personal Data in the following categories, depending on how you interact with our platform:

2.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, residential address (including city — for example, Jakarta, Surabaya, Bandung, Medan, or Bali), email address, and mobile phone number.
• Identity Verification (KYC): Government-issued photo ID (KTP, SIM, or Passport), proof of address documents, and selfie photographs where required for account verification.
• Payment Information: Bank account details for Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja). We do not store full card numbers or full bank credentials on our servers.
• Communications: Any messages, support tickets, or correspondence you send to the nium88 team via live chat or email.

2.2 Information Collected Automatically

• Device & Technical Data: IP address, browser type and version, operating system, screen resolution, device type (desktop/mobile), and unique device identifiers.
• Usage Data: Pages visited, game sessions played, bet history, wagering patterns, session duration, login timestamps, and navigation paths within the platform.
• Location Data: Approximate geographic location derived from your IP address (used for regulatory compliance and fraud detection — we do not access precise GPS data unless you grant explicit permission).
• Cookies and Tracking Technologies: Information collected via cookies, web beacons, and similar technologies. See Section 6 for full details.

2.3 Information from Third Parties

• Identity Verification Services: We may receive supplemental identity or fraud-risk data from licensed KYC and anti-money-laundering (AML) service providers.
• Payment Processors: Transaction confirmation data and risk signals from our payment processing partners.
• Analytics Providers: Aggregated, anonymized usage analytics from third-party analytics platforms to help us improve the nium88 user experience.

nium88 uses the Personal Data we collect for clearly defined purposes. We do not use your data in ways that would surprise you, and we do not sell your Personal Data to third parties for their own marketing purposes. Our processing purposes are as follows:

1. Account Management: To register your Account, verify your identity through our KYC process, manage your Account settings, and communicate important service updates to you.
2. Service Delivery: To process your deposits and withdrawals via BCA, BRI, BNI, Mandiri, and supported e-wallets; to settle bets and game rounds; and to deliver the full range of nium88 Services to you.
3. Regulatory Compliance: To fulfill our obligations under applicable anti-money-laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) regulations. This includes verifying your age (21+ requirement) and identity before processing withdrawals.
4. Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, bonus abuse, and other activities that may violate our Terms & Conditions or applicable law.
5. Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance through our 24/7 Indonesian-speaking support team.
6. Responsible Gaming: To monitor betting patterns for indicators of problem gambling, enforce deposit limits and self-exclusion requests, and deliver responsible gaming interventions where appropriate.
7. Marketing & Promotions: Where you have given your consent or where we have a legitimate interest, to send you promotional offers, bonus notifications, and platform updates by email or in-platform notification. You may opt out of marketing communications at any time.
8. Platform Improvement: To analyze aggregated usage data, identify performance issues, test new features, and continuously improve the nium88 platform experience.
9. Legal Proceedings: To establish, exercise, or defend legal claims, and to comply with court orders or requests from competent authorities.

nium88 processes your Personal Data on one or more of the following legal grounds:

• Contractual Necessity: Processing required to perform our contract with you — specifically, to operate your Account, process transactions, and deliver the Services you have signed up for.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including AML/CTF obligations, KYC verification mandates, and age-verification requirements.
• Legitimate Interests: Processing carried out in pursuit of our legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on your consent to process Personal Data — for example, for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact us at [email protected].

nium88 does not sell your Personal Data. We share your data only in the following limited circumstances, and only to the extent necessary for each stated purpose:

1. Payment Service Providers: We share transaction data with our payment processing partners — including local Indonesian bank transfer networks and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) — to facilitate deposits and withdrawals. These providers are contractually bound to process your data only for payment purposes.
2. KYC & Identity Verification Partners: We share identity documents and verification data with licensed third-party KYC service providers to fulfill our legal age-verification and AML obligations.
3. Game Content Providers: Game studios — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, and Spribe — may receive limited technical data (such as a pseudonymous player identifier and game session data) necessary to deliver their games through the nium88 platform. These studios operate under their own data processing agreements and are not permitted to use this data for their own marketing purposes.
4. Analytics & Technology Partners: We share aggregated, anonymized usage data with analytics and infrastructure providers to support platform performance monitoring and improvement. No individually identifiable data is shared in this context.
5. Regulatory Authorities & Law Enforcement: We may disclose your Personal Data to competent authorities, regulators, or law enforcement agencies where required by applicable law, a court order, or a formal legal process.
6. Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of nium88's assets, your Personal Data may be transferred to the acquiring entity. We will provide notice before your data is transferred and becomes subject to a different privacy policy.
7. Professional Advisors: We may share data with our legal counsel, auditors, or other professional advisors where necessary for legitimate business or legal purposes, subject to confidentiality obligations.

nium88 uses cookies and similar tracking technologies to operate the platform effectively, personalize your experience, and gather analytics insights. The following types of cookies are used:

You may control cookie settings through your browser's privacy configuration. Disabling essential cookies will impair your ability to use the nium88 platform, including login and payment functions. Disabling analytics or marketing cookies will not affect your core platform experience.

nium88 retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Active Account Data: Retained for the full duration of your membership with nium88, and for a period of at least five (5) years following account closure, in accordance with AML and financial record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of five (5) years from the date of verification, in compliance with applicable AML/CTF regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, to support financial audits, dispute resolution, and regulatory reporting.
• Customer Support Communications: Retained for a period of three (3) years from the date of the last communication, unless a longer retention period is required for ongoing dispute resolution or legal proceedings.
• Marketing Data: Retained until you withdraw your consent or opt out of marketing communications, after which it will be deleted or anonymized within 30 days.
• Technical and Analytics Data: Aggregated, anonymized analytics data may be retained indefinitely. Raw technical data (such as IP logs) is typically deleted after 12 months.

When Personal Data is no longer required, nium88 will securely delete or anonymize it in accordance with industry best practices. Anonymized data — which can no longer be used to identify you — may be retained indefinitely for statistical and research purposes.

nium88 employs a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes:

• 256-Bit SSL Encryption: All data transmitted between your device and the nium88 platform is encrypted using industry-standard TLS/SSL protocols.
• Encrypted Data Storage: Sensitive data — including payment details and identity documents — is encrypted at rest using AES-256 encryption standards.
• Access Controls: Access to Personal Data within nium88 is strictly limited to authorized personnel who require it to perform their job functions. All staff with data access undergo background checks and receive regular data protection training.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA on their nium88 Accounts. Internal system access by nium88 staff requires multi-factor authentication.
• Penetration Testing & Security Audits: nium88 conducts regular security audits and third-party penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: nium88 maintains a documented data breach response procedure. In the event of a breach that is likely to affect your rights and freedoms, we will notify affected Members without undue delay.

As a Member of nium88, you have the following rights with respect to your Personal Data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request — [Your Username]". We will respond within 30 days of receiving your request:

1. Right of Access: You have the right to request a copy of the Personal Data nium88 holds about you, along with information about how it is being processed.
2. Right to Rectification: You have the right to request correction of inaccurate or incomplete Personal Data. You may update many of your details directly through your Account settings dashboard.
3. Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent. This right is subject to our legal obligations — for example, we are required to retain KYC and transaction records for a minimum of five years regardless of an erasure request.
4. Right to Restriction of Processing: You may request that we restrict Processing of your data in certain circumstances — for example, while you contest the accuracy of the data we hold.
5. Right to Data Portability: Where Processing is based on your consent or a contract with you, you may request a copy of your Personal Data in a structured, commonly used, machine-readable format.
6. Right to Object: You have the right to object to Processing based on our legitimate interests, including direct marketing. We will cease marketing communications immediately upon receipt of an objection.
7. Right to Withdraw Consent: Where we process your data based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of Processing carried out before withdrawal.

nium88 will not charge a fee for exercising your data rights unless a request is manifestly unfounded, repetitive, or excessive — in which case we may charge a reasonable administrative fee or decline to act on the request, with written notice to you.

The nium88 platform is strictly intended for adults aged 21 and over. We do not knowingly collect, store, or process Personal Data from any individual under the age of 21. Our registration process includes an age declaration step, and our KYC verification process is designed to identify and reject underage applicants.

If nium88 becomes aware that Personal Data has been collected from an individual under the age of 21 without appropriate verification, we will immediately suspend the relevant Account, delete the associated Personal Data, and — where applicable — report the matter to our compliance team for further review.

The nium88 platform may, from time to time, contain references to third-party services — such as game studios or payment providers — in the context of delivering our Services. These third parties operate their own privacy policies and data handling practices, which are independent of this Privacy Policy.

nium88 is not responsible for the privacy practices, data security standards, or content of third-party services. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the nium88 platform. Our contractual agreements with third-party processors require them to maintain appropriate data protection standards consistent with those described in this Privacy Policy.

nium88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Notify active Members via their registered email address or through an in-platform notification, providing reasonable advance notice before the revised policy takes effect.
• Where required by applicable law, seek fresh consent from Members before processing data in any materially new way.

Your continued use of the nium88 platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms. We recommend bookmarking this page and reviewing it periodically, particularly if you use the nium88 platform on a regular basis.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way nium88 processes your Personal Data, please contact our dedicated data protection team using the details below:

• Email: [email protected] — use the subject line "Privacy Enquiry" or "Data Rights Request — [Your Username]" for faster routing.
• Live Chat: Available 24/7 via the nium88 platform, staffed by native Indonesian-speaking support agents who can assist with data-related enquiries.
• Response Time: We aim to respond to all privacy-related enquiries within 2 business hours via live chat, and within 5 business days for formal written requests submitted by email.

nium88 takes all privacy complaints seriously. If your concern is not resolved to your satisfaction through our standard support channels, you may escalate the matter to our compliance team by marking your email: "Formal Privacy Complaint — [Your Username]". We are committed to investigating all formal complaints thoroughly and responding with a full written resolution within 14 business days.